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Technical Support (FAQ's)

1. Minimum system requirements.
2. Installing the software components or plug-ins.
3. Disabling Windows XP, Yahoo or Google pop-up blockers.
4. Sound is not playing or watermark is covering the images.
5. How can I retrieve my password?.
6. Disabling the Active content warning bar (Windows XP).
7. What is synchronization? (Offline Users)
8. How do I renew my license? (Offline Users)
9. Do I need to change my Regional Settings?
10. I receive a "Operation must use an updateable query” error when running the ILS software offline.

1. Minimum System Requirements

• Broadband Internet connection
• Pentium-III® (or equivalent), 256 MB Ram, 16 MB Video
• Windows® 2000/XP/Vista (United States)
• Soundcard
• CD-ROM
• Microsoft Internet Explorer 6.0 or higher
• Microsoft Media Player 9 or higher
• Appropriate security settings (allow pop-ups & Active content)
• Initial administrator/power user access to install:
• Application Components
• Plug-Ins
• Flash Player 7.0 Download the free player.
• Shockwave Player 10 Download the free player.
• HSP Download the free installer
• MSXML 3.0

2. Installing the software components or plug-ins

In order to install the plug-ins or the ILS application you must have the necessary installation rights (i.e. power user or administrator). If you are not sure, please check with your system administrator.

3. Disabling Windows XP, Yahoo or Google pop-up blockers

1.Windows XP's built in pop-up blocker can be disabled as shown below.

2.If you have yahoo toolbar you can disable your pop-up blocker as shown below.

4. Sound is not playing or watermark is covering the images.

If you are running Flash 8.0 or higher you may need to adjust your settings to allow/trust this application, or you can run this installer which will adjust these settings automatically. This issue applies to offline or CD-ROM users only.

5. How can I retrieve my password?

Please click the "Forgot your password?" link at the bottom of the login page. Or, if you have an older version of the application and do not see this link please contact us at here for assistance.

6. Disabling the Active content warning bar (Windows XP)

To temporarily remove the active content warning bar: Click and select "Allow active content".

To permanently remove active content warning bar: From Internet explorer

1. Click on "Tools"
2. Select "Internet Options"
3. Click on the "Advanced" tab
4. Scroll down to "Active X"
5. Select "Allow active content to run from CD" and "Allow active content to run from my computer"

7. What is synchronization? (Offline Users)

It is important to synchronize your training as frequently as possible. These results will be used for issuing certificates of completion where applicable.

1. Connect to the internet (dial-up, LAN connection) if you do not have an active connection.
2. Logon to ILS software using your user name and password.
3. Choose 'Synch' from the ILS menu.
4. Click on the 'Synch' button to begin synchronization.
5. You will be prompted with synchronization results.

8. How do I renew my license? (Offline Users)

License renewal is done automatically via the internet. If you are having trouble renewing your license via the Internet you can contact us at support@techno-media.com for assistance.

9. Do I need to change my Regional Settings?

As stated in our minimum system requirements our software is designed to run on English versions of Microsoft Windows 2000/XP. Various error messages may be encountered when using versions other than English. To adjust your regional settings please follow the instructions below:

1. Click "Start > Settings > Control Panel > Regional Options"
2. Select "English(United States") from the drop down menu.
3. Restart the ILS software.

10. I receive a "Operation must use an updateable query error when running the ILS software offline.

This type of error is typically generated when users to not have the appropriate read/write permissions for the database files. You may need assistance from someone in the IT department to make these changes

Please find the following two files: "c:\program files\Technomedia Integrated Learning Solution\wfilsv2.mdb" and "c:\profiles\profiles.mdb". Please verify in the security settings that the correct users have read and write access to both of these files.